Purchasing, Payments and the General Process
What forms of payment do you accept?
After I place an order, when can I expect to receive my item?
Do You Accept Layaway, Payment Plans or Financing?
We are partnered with Affirm to offer financing for up to $17,500. You can see your financing options and terms by selecting Affirm at checkout.
Affirm customer support: firstname.lastname@example.org or 855-423-3729 7am-7pm CST (7 days a week)
Will you hold an item?
Do you accept deposits?
We only accept payments in full.
How often do you get new jewelry?
We try to update our collections as soon as we find new treasures. Please subscribe to our newsletter to be in the know about special occasions, exhibits and more. You may also want to follow us on Instagram or Facebook.
Do you buy jewelry?
Yes, we buy fine antique and vintage jewelry from all eras. We also purchase certain contemporary pieces. If you have jewelry that you are considering selling, whether it’s an entire estate collection or just one piece, please contact us.
Shipping and Refund Policy
How will the items ship?
Domestic Shipping: Rive Gauche Jewelry will take care of fully insured shipping to your address within the United States for FREE .
We ship all domestic packages via UPS /USPS EXPRESS MAIL OR FEDEX next day air or second day with an adult signature confirmation required. Packages must be signed for and will not be left on a doorstep. Please contact us prior to shipping if any special arrangements need to be made.
Do we ship international?
We ship to most destinations outside the US, via insured courier, with signature required international Fed Ex, with a few restrictions due to a country's import prohibitions (call for more information). Please contact us prior to ordering for an estimated cost of your international shipment. International orders paid for by methods other than a bank wire transfer require additional forms of identification in order for processing to be approved.
Shipping fees for items shipped outside of the US are determined by the value of the item (s) shipped. Please contact us for estimates to send your item.
Recipients of International shipments will be responsible for any costs for shipment, duty and tax at Customs. RIVE GAUCHE JEWELRY has no authority over a country's local customs department and are not liable for rate charges. It is the customer's responsibility to pay local taxes to other importation fees.
If for any reason you are not 100% satisfied with your purchase of items that have not been customized, you may initiate a return for a full refund within 3 days of receipt, no questions asked. However you do need to contact us within 3 days in order to receive a full refund and to arrange the shipping process.
You may also return your item within 30 days for a store credit (valid for one year).
All jewelry must be returned in the condition in which it was received for the return policy to be honored. Any items that have been worked on by jewelers other than our own are considered final sale and not returnable, unless explicitly agreed to otherwise. Vintage wedding rings that have been resized according to your specifications are final sale and not returnable.
Domestic returns must be sent via next day courier, and for international returns, express. They must be fully insured with a direct signature required. Rive Gauche Jewelry is not responsible for returns that are lost or misplaced by the postal/shipping handler. Shipping costs for returns are the responsibility of the customer and must be accompanied by a copy of the original invoice, any GIA reports and Appraisal documents/gift box, if applicable .
Upon timely and proper receipt of shipment and review of the item, we will refund the purchase price in full.
International customers are responsible for insured returned shipments, as well as all duties/taxes/tariffs that Rive Gauche Jewelry might incur by receiving the return.
Damages and issues
We take great care to assure that our merchandise arrives safely. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue.
If you have decided to initiate a return by contacting us at email@example.com and we have confirmed that we do expect your return, we will notify you once we’ve received and inspected your returned item.Upon approval you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Do you offer appraisal services?
We do offer appraisals.We do not offer appraisals on items not purchased from Rive Gauche Jewelry.
How long does sizing take?
Sizing can generally be done in a few days.
How Much Does Sizing Cost?
The first sizing is complimentary with the purchase of a ring. Each additional sizing is a subject to an estimate.
Can all of your rings be resized?
If a ring can be sized, it is generally stated in the description. If it is not stated, there might be still a possibility, but has to be decided on a case by case basis. Feel free to contact us.
Do you commission custom work?
We do take custom orders when selling our own diamonds or gemstones. Custom orders require a 50% deposit and the rest upon completion. Custom orders are final sales. We would be happy to discuss your wishes and present you with sketches and models before starting the manufacturing process with our master jewelers, many of whom have worked for well known jewelry brands.
Are your diamonds conflict free?
We purchase all of our new diamonds from sellers who participate in the Kimberly Certification Process - established in 2003 to prevent diamond sales from financing the conflicts in Africa. All of our vintage diamonds are original to their rings and are not associated with modern conflicts.
What is the difference between Antique, Vintage, and Estate Jewelry?
In order to be legally considered an Antique in the United States, a piece of Jewelry must be 100 years old or older. Our items are described accordingly. "Estate" is any item that was previously owned. "Vintage" is a descriptive term for types of estate jewelry from a particular era, such as "Art Deco", "Art Nouveau", "Retro Moderne", "Victorian", and "Edwardian". All items with the word "Reproduction" or "Replica" in description are new pieces crafted in the style of a particular era.
The Rive Gauche Original Collection offers original designs hand crafted by jewelers in the US, exclusively for Rive Gauche Jewelry in a small edition and only sold by Rive Gauche Jewelry.
Do you have a storefront?
We do not have a storefront location. If you would like to see any of our pieces, you can make an appointment and visit us at our Midtown Manhattan Showroom.
Rive Gauche Jewelry uses its vast knowledge to date each piece based on materials, construction techniques, hallmarks/signatures, overall style and cultural context. While dating and authenticity are not a formal science, we determine them to the best of our ability based on our knowledge, experience and resources. Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Diamonds and colored gemstones that cannot be removed from their vintage settings without harm to the piece are evaluated in their mountings using industry-standard measurements and formulas. Unless certified by an independent lab, such as the Gemological Institute of America (GIA), American Gemological Labs (AGL) or others, stone grading is performed by one of our in-house gemologists. We do our utmost to provide an image as close as possible to the actual piece without unnecessary enhancement ( i.e. Photoshop ) - we never want you, the customer, to be disappointed when receiving the actual piece of jewelry. Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to state only accurate and correct information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. Under no circumstances will RGJ be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you experience any problem with your purchase, you are welcome to set up an appointment or ship it back to us for evaluation. If we deem the problem a manufacturing issue, we will repair the item at no expense to the customer.This warranty excludes coverage due to wear and tear and/or negligence subsequent to purchase.
This privacy notice discloses the privacy practices for RIVE GAUCHE JEWELRY. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to any other person or entities.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than it would be necessary in order to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
TERMS & CONDITIONS
Terms of Service
This website is operated by RIVE GAUCHE JEWELRY. Throughout the site, the terms “we”, “us” and “our” refer to Rive Gauche Jewelry offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least 18 years or older, the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Errors and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Warranty, Limitations of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Rive Gauche Jewelry., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Rive Gauche Jewelry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 579 Fifth Avenue #1105 , New York, NY, 10017, United States.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Rive Gauche Jewelry 579 Fifth Avenue, Suite 1105, New York, N.Y. 10017 USA